DOCUMENT:Q280325 08-MAY-2002 [exchange] TITLE :XCON: Text Wraps Unexpectedly in P772 Message PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP5fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you compose a Military Message Content protocol standard (P772) message with text in one or more of the following fields, and then send the message through an X.400 Connector, the text in the following fields may wrap unexpectedly: - The To or Cc box on the Recipients tab in the properties for the new message. - The Message Instructions or Handling Instructions field. This problem may occur inconsistently with various characters in the text, but it most commonly occurs with the uppercase A, B, K, Q, or Y. CAUSE ===== This problem occurs when the Defense Message System (DMS) Exchange Server message transfer agent (MTA) incorrectly interprets one or more characters in the text as a carriage return/line feed (CR/LF), causing the text to wrap where that character appears. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Message Transfer Agent (MTA) +----------------------------+ | File name | Version | +----------------------------+ | Dbserver.sch | N/A | +----------------------------+ | Dcprods.cat | N/A | +----------------------------+ | Ems_rid.dll | 5.5.2654.28 | +----------------------------+ | Emsmta.exe | 5.5.2654.28 | +----------------------------+ | Infoplog.cfg | N/A | +----------------------------+ | Mtacheck.exe | 5.5.2654.28 | +----------------------------+ | Mtamsg.dll | 5.5.2654.28 | +----------------------------+ | Mtaperf.dll | 5.5.2654.28 | +----------------------------+ | P2.xv2 | N/A | +----------------------------+ | P42.tpl | N/A | +----------------------------+ | P772.tpl | N/A | +----------------------------+ | X400om.dll | 5.5.2654.28 | +----------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. Additional query words: other recipients crlf ====================================================================== Keywords : exc55 kbExchange550preSP5fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.