DOCUMENT:Q288952  06-AUG-2002  [exchange]
TITLE   :XADM:  Error 2186 When Starting the Information Store Service
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:kberrmsg kbfile

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you start the Microsoft Exchange Information Store service in Control
Panel, you may receive the following error message:

   Could not start the Microsoft Exchange Information Store service on
   \\<Computername>.
   Error 2186: The service is not responding to the control function

In addition, the following event ID messages are logged in the Application event
log:

   Event ID: 1121
   MSExchangeIS
   Type: Error
   Description:
   Error 0xfb5 connecting to the Microsoft Exchange Server Directory Service

   -and-

   Event ID: 5000
   MSExchangeIS
   Type: Error
   Description:
   Unable to initialize connecting to the Microsoft Exchange Information Store
   Service Error 0xfb5

   -and-

   Event ID: 1005
   MSExchangeSA
   Type: Error
   Description:
   Unexpected error -0xc0040000 - Network problems are preventing connection to
   the Microsoft Exchange Server computer. Microsoft Exchange Server Information
   Store ID no: 80040115-0514-000006bf occurred.

The following event ID messages are logged in the System event log:

   Event ID: 7009
   Source: Service Control Manager
   category: None
   Description:
   Timeout (120000 milliseconds) waiting for service to connect

   -and-

   Event ID: 7000
   Source: Service Control Manager
   Category: None
   Description:
   The Microsoft Exchange Information Store service failed to start due to the
   following error: The service did not respond to the start or control request
   in a timely fashion.

CAUSE
=====

This issue can occur if the Information Store service has been configured to log
on as a system account or to use the Local System account.

RESOLUTION
==========

To resolve this issue:

1. Open Control Panel, double-click Services, click "Microsoft Exchange
   Information Store service", and then click Startup.

2. In the Log On As box, click This Account, and then enter the name of the
   Exchange Service Account or an account that has Service Account administrator
   rights on the Organization, Site, and Configuration containers.

3. Retype the password and password confirmation.

4. Start the Information Store service.

Additional query words: exch2kp2w

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Keywords          : kberrmsg kbfile 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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