DOCUMENT:Q288967 08-MAY-2002 [exchange] TITLE :XFOR: DocLinks That Point to Lotus Notes (Domino) R5 UNIX Hosts PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 OPER/SYS: KEYWORDS:kbExchange550preSP5fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== Lotus Notes users can send messages that contain document links (DocLinks), which are pointers to source documents that can be located on any Domino server, to other mail users. When messages that contain DocLinks traverse across the Microsoft Exchange Connector for Lotus Notes to an Exchange Server environment, the connector converts the source documents to Rich Text Format (RTF) documents by default. If a Notes user sends a message that contains a DocLink to an Exchange Server user, and the DocLink points to a document that is homed on a Domino server that is running on a UNIX operating system (such as AIX, Solaris, or Linux), the DocLink may not be converted to RTF successfully. DocLinks that Notes users send to other Notes users in same Domino environment are interpreted without problems. When the Exchange Server client receives the message from Notes, an RTF file that contains the following text is attached to the message: Notes Link Description: Database_Name Notes Server: CN=Name_of_UNIX_Domino_Server/O=Notes_Domain_Name Notes Document Link was not accessible at processing time. Contact sender or message source to obtain document link information. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Exchange Notes Connector +---------------------------+ | File name | Version | +---------------------------+ | Lsntshc.dll | 5.5.2654.89 | +---------------------------+ WORKAROUND ========== To work around this problem, create a database replica on a Domino server that is running on Microsoft Windows NT. If the Exchange Notes Connector cannot access the source document on the UNIX Domino server, the Exchange Notes Connector then searches other Windows NT-based Domino servers for replica databases that contain the same source documents. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: doclink lotus notes domino r5 5.05 ====================================================================== Keywords : kbExchange550preSP5fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4 Version : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.