DOCUMENT:Q296414 16-NOV-2001 [schedplus] TITLE :Err Msg: There Was a Problem Starting Microsoft Schedule Plus PRODUCT :Microsoft Schedule+ for Windows PROD/VER::7.0,7.0a,7.5 OPER/SYS: KEYWORDS:kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook 98 - Microsoft Schedule+, versions 7.0, 7.0a, 7.5 ------------------------------------------------------------------------------- NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Internet Mail Only" if you have the Internet Mail Only option installed. For information about differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the article number below to view the article in the Microsoft Knowledge Base: Q257824 OL2000: Differences Between Outlook and Outlook Express SYMPTOMS ======== When you start Schedule+ version 7.x on a computer that runs Outlook 98, you may receive one of the following error messages: There was a problem starting Microsoft Schedule Plus. An unexpected error has occurred. or There was a problem starting Microsoft Outlook Calendar. Memory is low. Close some windows before continuing. This behavior occurs on computers that run Outlook 98 Internet Only Mode. CAUSE ===== This behavior can occur if Schedule+ 7.x is configured for Group-Enabled mode and Outlook is configured for Internet Mail Only mode. RESOLUTION ========== To resolve this behavior, configure Outlook for Corporate or Workgroup E-Mail mode: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click Microsoft Outlook 98, and then click Add/Remove. 4. Click Add New Components, and then click Install From CD. 5. Click Yes to allow Active Setup to detect installed components. 6. Scroll down to Mail Components, and then click to select the Corporate or Workgroup E-Mail check box. 7. Click Next to continue, and complete the installation. Additional query words: ====================================================================== Keywords : kbenv Technology : kbOutlookSearch kbZNotKeyword2 kbScheduleSearch kbSchedule700 kbOutlook98Search kbZNotKeyword3 kbSchedule700a kbSchedule750 Version : :7.0,7.0a,7.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.