DOCUMENT:Q300535  09-JUL-2001  [exchange]
TITLE   :Error Message When You Run Internet Mail Connector
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:kberrmsg kbExchange

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to run the Internet Mail Connector (IMC), Setup may stop and
you may receive the following error message:

   The service did not respond to the start or control request in a timely
   fashion
   Microsoft Windows NT
   ID No:0xc002041d

CAUSE
=====

This error message can appear if the Internet Mail Service Administrator mailbox
that is specified during the Internet Mail Service Setup Wizard process has no
X.400 address space.

RESOLUTION
==========

To resolve this issue, specify a mailbox or distribution list that has the X.400
address space:

1. Restart the Internet Mail Wizard, and then follow the on-screen instructions.

2. When you are prompted to specify the administrator mailbox to which to send
   notification of non-delivery reports, click "Select a mailbox or distribution
   list", specify a mailbox or distribution list that has the X.400 address
   space, and then click Next.

   Alternatively, click "(Create/Use) the mailbox called Administrator", and then
   click Next.

3. Continue to follow the on-screen instructions to reinstall the Internet Mail
   Service.

Additional query words:

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Keywords          : kberrmsg kbExchange 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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