DOCUMENT:Q301690 08-MAY-2002 [exchange] TITLE :XIMS: Corrupted Message Header Causes Access Violation PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 OPER/SYS: KEYWORDS:kbExchange550preSP5fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you receive a Simple Mail Transfer Protocol (SMTP) message with a corrupted header, an access violation may occur in Msexcimc.exe. If you have the correct symbols or if you view a debugger, you see the following stack: 0374f3b4 6fff13c4 00f00588 00f10b40 6facfaab EXCHMEM!MpHeapFree+0x88 0374f3c0 6facfaab 00f10b40 6facfb55 00f00588 EXCHMEM!ExchMHeapFree+0x14 0374f3c8 6facfb55 00f00588 00000000 00f10b40 MAPI32!LH_IntHeapFree+0xb 0374f3d8 6fa95067 00f00588 00000000 00f10b40 MAPI32!LH_ExtHeapFree+0x15 0374f3fc 6faa0ebe 00f00588 0374f660 00000000 MAPI32!MAPIFreeBuffer+0x77 0374f410 0040b1fe 00f362b8 00000000 0374f478 MAPI32!FreePadrlist+0x1e 0374f434 0040b0ab 0374f660 00000000 00000000 MSEXCIMC!CAdrIn::hrCreateSrcAdrLists+0xf7 0374f448 0040a5d1 0374f660 00d91018 0374f538 MSEXCIMC!CAdrIn::hrPrepareLists+0xf 0374f4c8 0040b7a7 00d93de0 00d93e20 00d91168 MSEXCIMC!hrResolveAddresses+0xd5 0374f500 0040ddbd 00474454 0047b040 00d93de0 MSEXCIMC!hrResolveAdrs+0x53(...) 0374fe0c 0040c990 00d93d40 00d93358 00d93330 MSEXCIMC!HrSendMessageIn+0x1065 0374ff70 004312d8 00d93d40 00d93358 00d93d40 MSEXCIMC!ProcessInboundItem+0xfc 0374ff84 0044892d 00d93d40 00000000 00430a42 MSEXCIMC!ProcessInbound+0x4a 77f1d363 408b0000 74ffc324 74ff0824 15ff0824 MSEXCIMC!InboundWorkerThread+0x59 CAUSE ===== This problem can occur if an error condition causes the Msexcimc.exe code to try to free the same memory twice. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Internet Mail Service +----------------------------+ | File name | Version | +----------------------------+ | Msexcimc.exe | 5.5.2655.15 | +----------------------------+ | Imcmsg.dll | 5.5.2655.15 | +----------------------------+ NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. Additional query words: ====================================================================== Keywords : kbExchange550preSP5fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4 Version : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.