DOCUMENT:Q302669 13-JUN-2002 [exchange] TITLE :XADM: Error Updating Meeting Requests After Mailbox ExMerge PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 OPER/SYS: KEYWORDS:kbExchange550preSP5fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== After you use the ExMerge resource kit utility (or other unsupported means) to move mailbox data between Exchange Server 5.5 sites, organizations, or between recipients containers within the same site, when a user tries to use a client to modify and resend an appointment with invitees, or to resend a message from the sent items folder, the user may receive the following error message: You do not have the permission to send the message on behalf of the specified user. CAUSE ===== To resolve this problem, this fix adds a registry value that you can use to make the information store look up X.500 proxy addresses even if the Move Server Wizard was never run. Code is added to the information store to handle cases in which ExMerge was used to move mailboxes between Exchange 5.5 sites or organizations. To enable the new functionality, first edit the registry to add the AlwaysLookupX500Proxy value using the procedure outlined below, then apply the fix that is described in the "Resolution" section of this article to the affected Exchange Server 5.5 SP4 computer." ExMerge does not update the distinguished names of the message sender. When a user whose mailbox has been moved attempts to resend one of the messages, the information store does not perform lookups of X.500 proxy addresses by default. This causes the permissions error message that is described in the "Symptoms" section of this article. If you use the Move Server Wizard, the information store can perform lookups of X.500 proxies. ExMerge is a BackOffice Resource Kit utility, and therefore falls under the BackOffice Resource Kit utilities support boundaries. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q303056 XADM: BackOffice Resource Kit Utility Support Boundaries RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Information store +-------------------------+ | File name | Version | +-------------------------+ | Store.exe | 5.5.2655.20 | +-------------------------+ NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. MORE INFORMATION ================ WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this problem, this fix adds a registry value that you can use to make the information store look up X.500 proxy addresses even if the Move Server Wizard was never run. Code is added to the information store to handle cases in which ExMerge was used to move mailboxes between Exchange Server 5.5 sites or organizations. To enable the new functionality, apply the fix that is described in the "Resolution" section of this article to the affected Exchange Server 5.5 SP4 computer, and then edit the registry to add the AlwaysLookupX500Proxy value. To add the AlwaysLookupX500Proxy value: 1. Start Registry Editor (Regedt32.exe). 2. Locate and click the following key in the registry: HKEY_LOCAL_MACHINE\CurrentControlSet\Services\MSExchangeIS\ParametersSystem 3. On the Edit menu, click Add Value, and then add the following registry value: Value name: AlwaysLookupX500Proxy Data type: REG_DWORD Radix: Decimal Value data: 1 4. Quit Registry Editor. You must stop and restart the Exchange Server Information Store service for the change to take effect. To turn off this functionality, change the preceding value data to 0, and then restart the Exchange Server Information Store service. You also need to add an X.500 proxy address that points back to the old Obj-Dist-Name to each mailbox that has been moved. For example, if a mailbox in the source site or organization had the following Obj-Dist-Name /o=Organization/ou=Site/cn=Recipients/cn=Mailbox you need to create an X.500 proxy address for the mailbox in the destination organization or site as follows: E-mail address: /o=Organization/ou=Site/cn=Recipients/cn=Mailbox E-mail type: X500 Additional query words: reskit bork ====================================================================== Keywords : kbExchange550preSP5fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4 Version : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.