DOCUMENT:Q306958 14-NOV-2001 [exchange] TITLE :XCON: MTA Stops with Large IMCData Archive Folders PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:kbenv kbExchange550 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If there are large Archive folders in the IMCData\In and IMCData\Out folders, the Exchange Server Message Transfer Agent (MTA) service may shut down. CAUSE ===== This behavior can occur when disk space is depleted. The MTA service needs disk space to run. The Archive folders in IMCData\In and IMCData\Out rapidly consume disk space when diagnostics logging is set to archive messages. Additionally, if the Internet Mail Service (IMS) does not successfully convert messages, IMS places the unconverted messages in one of the appropriate Archive folders. RESOLUTION ========== To resolve this behavior, start Windows Explorer, and then delete the archived messages. To prevent recurrence of this behavior, turn off message archiving: 1. In Exchange Administrator, open the Internet Mail Service Properties dialog box. 2. Click the Diagnostics Logging tab. 3. Click Message Archival, click None, and then click OK. Additional query words: ====================================================================== Keywords : kbenv kbExchange550 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.