DOCUMENT:Q312443 11-JAN-2002 [exchange] TITLE :IMS Stops & 3013 - The Outbound Message Queue Is Corrupt ErrMsg PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== On a computer that runs Exchange Server 5.5, the Internet Mail Service may stop, and the following information may be recorded in the Application log: 3013 - The outbound message queue is corrupt. Both inbound and outbound queues will be destroyed and rebuilt. This may cause some duplicate outbound deliveries. RESOLUTION ========== To resolve this issue, rename the Queue.dat file in the Exchsrvr\Imcdata folder to Queue.old, delete the Queue.dat file, and then manually restart the Internet Mail Service. MORE INFORMATION ================ If the Internet Mail Service finishes delivering outbound messages before it stops but has not deleted the messages from the Exchsrvr\Imcdata\Out folder, the messages will be delivered a second time after the Internet Mail Service restarts. Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.