DOCUMENT:Q316536 05-APR-2002 [exchange] TITLE :XCCC: "Have Server Reply with Specific Message" Rule Fails PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:kbExchange500 kbExchange550 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange 2000 Server - Microsoft Exchange Server, version 5.5 - Microsoft Outlook 2002 - Microsoft Outlook 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== Exchange Server cannot perform the "Have server reply with specific message" Inbox rule if you change the mailbox that is indicated in the From box. This issue occurs even if you are the rule creator and you have delegate rights to the mailbox that is indicated in the From box. CAUSE ===== This issue occurs because Inbox rules run in the security context of the Exchange Server service account, which does not have the inherited rights of the mailbox owner. WORKAROUND ========== To work around this issue, configure either a mailbox agent or a client side rule that prompts Outlook to reply with the specific message. The client side rule runs in the context of the mailbox owner and completes successfully. MORE INFORMATION ================ For more information about client side rules, see Outlook Help and Outlook documentation. For more information about mailbox agents, see the Microsoft Platform Software Development Kit (SDK). Additional query words: ====================================================================== Keywords : kbExchange500 kbExchange550 Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbOutlook2002 kbZNotKeyword2 kbOutlook2000Search kbOutlook2002Search kbExchange2000Search kbZNotKeyword3 kbExchange2000Serv Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.