DOCUMENT:Q317656  06-AUG-2002  [exchange]
TITLE   :XADM: Memory Issues After You Update Scan Engine
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

After you update your antivirus software, you may experience one of the
following issues:

 - Microsoft Exchange Server services may stop.

 - Your computer may report being out of virtual memory and one of the following
   event ID messages may be logged in the Application event log:

   Event Type: Information
   Event Source: DrWatson
   Event Category: None
   Event ID: 4097
   Date: 12/3/2001
   Time: 10:55:59 AM
   User: N/A
   Computer: EXCHANGE01
   Description:
   The application realscan.exe generated an application error The error occurred
   on 10/ 3/2001 @ 16:55:59. 31 The exception generated was c0000005 at address
   00413c38 (<nosymbols>)

   Event Type: Error
   Event Source: MSExchangeIS Private
   Event Category: General
   Event ID: 7200
   Date: 12/3/2001
   Time: 10:45:00 AM
   User: N/A
   Computer: EXCHANGE01
   Description:
   Background thread FDoQuotaCheck halted due to error code 0xfaf.

   Event Type: Information
   Event Source: MSExchangeDS
   Event Category: Internal Processing
   Event ID: 1166
   Date: 12/3/2001
   Time: 10:44:52 AM
   User: S-1-5-21-509428745-1890147791-1008150880-5537
   Computer: EXCHANGE01
   Description:
   Error 8 has occurred (internal ID 30f0090). Contact Microsoft Technical
   Support for assistance.

   -or-

   Event Type: Error
   Event Source: MSExchangeIS Private
   Event Category: General
   Event ID: 1220
   Date: 12/3/2001
   Time: 10:45:05 AM
   User: N/A
   Computer: EXCHANGE01
   Description:
   Internal server error: database session was not released by previous request.

CAUSE
=====

This issue may occur after you update your Trend Micro scan engine to version
5.500.

RESOLUTION
==========

To resolve this issue, contact Trend Micro Inc. for additional information and
the latest update of the scan engine.

For information about how to contact Trend Micro Inc., click the appropriate
article number in the following list to view the article in the Microsoft
Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

You may also consider reverting the scan engine to version 5.450.

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb
Solution Type     : kbpending

=============================================================================

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