DOCUMENT:Q320484 31-JUL-2002 [exchange] TITLE :XCCC: "HTTP 500.x" Error Messages in Outlook Web Access 5.5 PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook Web Access, version 5.5 - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 ------------------------------------------------------------------------------- SYMPTOMS ======== If you use Outlook Web Access (OWA), you may receive any of the following "HTTP 500" error messages: HTTP/1.0 500 - Internal Server Error -or- HTTP/1.0 500 - Server Error (a dynamic link library (DLL) initialization routine failed.) -or- HTTP 500.100 - Internal Server Error - ASP error Internet Information Services RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q191014 How to Obtain the Latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed that this is a problem in OWA 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : Technology : kbOutlookSearch kbOWASearch kbOWA550 kbOWA550SP1 kbOWA550SP2 kbOWA550SP3 Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.