DOCUMENT:Q322315  26-JUL-2002  [exchange]
TITLE   :XADM: "2147500037" Err Msg and Event IDs 1121 and 5000
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:kberrmsg

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you try to start the information store in Exchange Server 5.5, the service
may not start. When you try to start the service, you may experience both of the
following:

 - You receive an error message similar to the following:

   The Microsoft Exchange Information Store service returned service specific
   error 2147500037.

-and-

 - The following events are logged in the application event log of the Windows
   NT Event Viewer:

   Event ID: 1121
   Source: MSExchangeIS
   Type: Error
   Category: General
   Description:
   Error 0x80004005 connecting to the Microsoft Exchange Server Directory
   Service.

   -and-

   Event ID: 5000
   Source: MSExchangeIS
   Type: Error
   Category: General
   Description:
   Unable to initialize the Microsoft Exchange Information Store service. Error
   0x80004005.

CAUSE
=====

This behavior may occur because the information store database is not
initializing properly.

RESOLUTION
==========

To resolve this issue, reinstall Exchange Server 5.5, run Performance Optimizer,
and then reapply any service packs on the server. To do so, follow these steps:

1. Insert the Microsoft Exchange Server 5.5 CD-ROM into the computer's CD-ROM or
   DVD-ROM drive, and then run Setup.

2. In the "Microsoft Exchange Server Setup" dialog box, click Reinstall.

3. When you receive the message that Setup will reinstall Exchange Server files
   for your current Setup configuration, click OK.

4. When you receive the message that Setup has completed successfully, click Run
   Optimizer.

5. In the "Microsoft Exchange Performance Optimizer" dialog box, click Next.

6. Follow the instructions that are displayed in Performance Optimizer to
   optimize Exchange Server for your computer's hardware.

7. Reapply any service packs on the server.

   NOTE: After you apply a service pack, Microsoft recommends that you run
   Performance Optimizer again.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q271824 XADM: Rerunning Performance Optimizer Is Recommended After Applying
   Service Pack

MORE INFORMATION
================

For additional information about how to troubleshoot information store startup
issues, click the article numbers below to view the articles in the Microsoft
Knowledge Base:

   Q147244 XADM: Troubleshooting Information Store Startup Problems

   Q190813 XADM: Information Store Fails to Start

   Q149238 XADM: Information Store Fails to Start with -1011 Error

   Q168739 XADM: Error 2182 Attempting to Start Information Store

   Q190828 XADM: Information Store Fails to Start With "Procedure Entry Point
   Not Located" Error

   Q184205 XADM: Information Store Fails to Start with Error 2186

   Q224977 XADM: Information Store Fails to Start: 4294965882, FFFFFA7A, Event
   177, 1081, and Others

Additional query words: front page

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Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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