DOCUMENT:Q325325 13-AUG-2002 [exchange] TITLE :XADM: Setup Hangs When You Upgrade to Enterprise Edition PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange, version 5.5, used with: - the operating system: Microsoft Windows 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== If you try to upgrade Microsoft Exchange Server 5.5 Standard Edition to Microsoft Exchange Server 5.5 Enterprise Edition on a Microsoft Windows 2000-based computer, Setup may stop responding (hang) after approximately 30 seconds. CAUSE ===== This behavior may occur if one or more instances of the Xcopy.exe process are running. RESOLUTION ========== To resolve this behavior, use Task Manager to end the Xcopy.exe process. To do so, follow these steps: 1. Press CTRL+ALT+DELETE, and then click Task Manager. 2. Click the Processes tab. 3. Click Xcopy.exe, and then click End Process. 4. Repeat step 3 to end each instance of Xcopy.exe that is running on the computer. 5. Quit Task Manager. MORE INFORMATION ================ For additional information about how to upgrade Exchange Server Standard Edition to Enterprise Edition, click the article number below to view the article in the Microsoft Knowledge Base: Q170280 XADM: Upgrading From Exchange Server Standard Edition to the Enterprise Edition For additional information about Task Manager, click the article number below to view the article in the Microsoft Knowledge Base: Q323527 HOW TO: Use Windows Task Manager in Windows 2000 Additional query words: front page ====================================================================== Keywords : Technology : kbZNotKeyword6 kbExchangeSearch kbExchangeClientSearch kbZNotKeyword2 Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.