DOCUMENT:Q325939 30-JUL-2002 [exchange] TITLE :XADM: Internet Mail Service Stops w Event ID 12800, 4182, 4102 PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== If the Internet Mail Service receives a malformed inbound Internet message, the Internet Mail Service may log event ID 12800, 4182, 4102, and 1001 error messages in the Application event log, and then stop responding. The error messages are logged in the Application event log in the following sequence: EventID : 12800 Source : MSExchangeIS Type : Error Category : Content Engine Description: Message processing failed because there is not enough available memory (8007000E-F2000200). EventID : 4182 Source : MSExchangeIMC Type : Error Category : Internal Processing Description: An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file MM0XK5MC will be retried when the server is restarted. EventID : 4102 Source : MSExchangeIMC Type : Error Category : Internal Processing Description: A serious error has occurred while trying to send mail into the Exchange Information Store. The Internet Mail Service is being shut down. EventID : 1001 Source : MSExchangeIMC Type : Information Category : Initialization/Termination Description: The Microsoft Exchange Internet Mail Service shut down successfully RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Information store The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. +-----------------------------------------------------------+ | Date | Time | Version | Size | File name | +-----------------------------------------------------------+ | JUL-15-2002 | 18:32 | 5.5.2656.60 | 2,626,832 | Store.exe | +-----------------------------------------------------------+ NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4. STATUS ====== Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. MORE INFORMATION ================ After you apply this fix, the message that causes the Internet Mail Service to stop responding is moved to the archive folder. Additional query words: exch2kp2w ====================================================================== Keywords : kberrmsg Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4 Version : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.