DOCUMENT:Q83540 09-NOV-1999 [macmail] TITLE :Mac Fax: FaxGate Rasterization Problems PRODUCT :Microsoft Mail For Appletalk Networks PROD/VER:WINDOWS:2.x,3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for AppleTalk Networks, versions 2.x, 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When using the Microsoft Mail for AppleTalk Networks Gateway to Fax and System 6.0x, free System heap memory (the memory allocated to the System) on the server may cause some problems. If the heap does not provide enough extra memory for the BackRas INIT to convert a document to fax format, error messages will be sent to the Network Manager and the document will be returned to the sender. Error number -108, -3005, -3019 or -3020 may be generated, but each error indicates the same problem. RESOLUTION ========== When you use a heap sizing utility, the System heap memory can be expanded to allow rasterization to be completed. In general, the more System memory available, the faster a document can be rasterized. Some common heap utilities are HeapFixer, HeapTool and BootMan. Increasing the amount of memory allotted to Mail for AppleTalk Networks does not correct this problem. The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 2.0 2.00 2.0a 2.00a 2.0b 2.00b 3.00 faxgate ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailATN300 kbMailATN2xSearch Version : WINDOWS:2.x,3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.