DOCUMENT:Q161969 07-SEP-2001 [winnt] TITLE :LPR Printing Device Reports an Error If Printer Not Available PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.51,4.0 OPER/SYS: KEYWORDS:kbprint kbWinNT400sp4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.51, 4.0 - Microsoft Windows NT Server versions 3.51, 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Service Pack 5 (SP5) for Windows NT version 3.51 or Service Pack 2 (SP2) or 3 (SP3) for Windows NT version 4.0, you may receive one of the following error messages: - There was an error writing to the IP address. -or- - Unexpected Network Error CAUSE ===== This problem occurs when a line printer remote (LPR) printing device does not respond for 15 minutes. A debug timer is being set for 15 minutes of no connection to the printer. An LPR printing device may stop responding if the printer is out of paper or if it is taken offline. This error can also happen if the host name fails to resolve to an IP address. The fix referenced below does not take care of this issue. This issue can be worked around by providing a proper host name resolution method, such as DNS or HOSTS file. For additional information, please see the following article(s) in the Microsoft Knowledge Base: ARTICLE-ID: Q185892 TITLE : Unwanted Popup Message While Printing to an LPR Printer RESOLUTION ========== To work around this problem and resume printing, clear the dialog box at the server. To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. Microsoft has confirmed this to be a problem in Windows NT version 3.51 SP5. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. MORE INFORMATION ================ Prior to installing one of the service packs listed above, Windows NT logs an event 2004 to the event log and continues retrying the print job until it is cancelled. Additional query words: lpd popup ====================================================================== Keywords : kbprint kbWinNT400sp4fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbNTTermServ400 kbNTTermServSearch kbWinNTS351search Version : winnt:3.51,4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.