DOCUMENT:Q181806 09-AUG-2001 [winnt] TITLE :Services Configured with an Account and Password May Not Start PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbenv kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you configure a service to start with a specific account and password within a domain, certain conditions may prevent the service from starting. CAUSE ===== The service may not start for any of the following reasons: - A domain controller for that domain is not available. - You used the wrong service account or password for the service. - The password for the service account has changed or expired. - The service account is disabled or does not have rights to log on as a service. - The problem may be network related if the computer that runs the service is not a domain controller. RESOLUTION ========== To resolve this issue, make sure you use the correct account and password for the service and check network connectivity with the domain and domain controllers. If the computer uses the Windows Internet Name Service (WINS) for name resolution, make sure the appropriate WINS servers are available. Also, make sure all applicable network routes exist to allow connectivity with a domain controller. If the computer uses dynamic Routing Information Protocol (RIP) routing, on some networks the service may try to start without having received the dynamic routing table. To help avoid this issue, use a default gateway or a persistent route to at least one domain controller on the domain. Additional query words: startup ====================================================================== Keywords : kbenv kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.