DOCUMENT:Q183423 09-AUG-2001 [winnt] TITLE :Dr.Watson Error When Renaming Printers Remotely on WinNT 3.51 PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.51,4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.51, 4.0 - Microsoft Windows NT Workstation versions 3.5, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you remotely rename a printer on a server running Windows NT 3.51 from a server running Windows NT 4.0 using a remote printer folder, Printman.exe will display a Dr. Watson access violation (0xc0000005) error message. CAUSE ===== The GUI of the Printers folder on Windows NT Server 4.0 and Workstation 4.0 allows up to a 260-character string for a printer name. If the name of a printer that exists on a Windows NT 3.51 server is changed remotely to a name that contains more then the 259 character limit, Printman.exe and Spoolss.exe on the Windows NT 3.51 server will display a Dr. Watson message. If you remotely change the printer name for a printer that exist on Windows NT 4.0 to the maximum amount of characters that the GUI allows (260), the name will be truncated to 259 characters. This problem does not occur on Windows NT 4.0. RESOLUTION ========== To work around this problem, avoid typing in the maximum amount of 260 characters when renaming printers through a remote printer folder. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT versions 3.51 and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : WinNT:3.51,4.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.