DOCUMENT:Q185722 10-AUG-2001 [winnt] TITLE :SFM Rebuilds Indexes upon Restarting of Windows NT PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbWinNT400sp4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== Services for Macintosh (SFM) on a Windows NT Server computer has had the ability to rebuild indexes upon startup of the server but if the server fails to shut down properly, the SFM indexes may not get written and old directory information may not get updated. CAUSE ===== When Windows NT is shut down normally, Services for Macintosh will write all the volume indexes to the computer hard disk. If the Windows NT Server computer is shut down improperly, SFM may not have the opportunity to properly write an index. RESOLUTION ========== SFM will now rebuild all indexes upon restart if the server is unable to close SFM down properly. Installing the latest Hotfix will give SFM the ability to handle such cases. To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack For your convenience, the English version of this post-SP3 hotfix has been posted to the following Internet location. However, Microsoft recommends that you install Windows NT 4.0 Service Pack 4 to correct this problem. ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP3/sfm-fix/ STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. Services for Macintosh (SFM) on a Windows NT Server computer has had the ability to rebuild indexes upon startup of the server but if the server fails to shut down properly, the SFM indexes may not get written and old directory information may not get updated. To determine if the index was rebuilt you can examine event viewer and see if you find event logs with the 12035 Event ID: Event ID: 12035 Description: Volume information for could not be loaded. Setting defaults. MORE INFORMATION ================ The event message below will be logged for each volume upon restart with the new binaries in cases where SFM failed to shut down properly. Event ID: 12035 Description: Volume information for could not be loaded. Setting defaults. For more information, please see the following articles in the Microsoft Knowledge Base: ARTICLE-ID: Q166571 TITLE : Creating an SFM Volume on Large Partition Causes a Stop 0x24 ARTICLE-ID: Q170956 TITLE : SFM Time and Date Stamp Change Copying Between Volumes Locally ARTICLE-ID: Q172511 TITLE : Stop 0x0000000A w/ Services for Macintosh & McAfee Anti- Virus ARTICLE-ID: Q177644 TITLE : Commenting Macintosh File Changes Date and Time Stamp ARTICLE-ID: Q178364 TITLE : Macintosh Clients See Files on WinNT Server Constantly Moving ARTICLE-ID: Q180622 TITLE : STOP:0x0000001E with STATUS_INSUFFICIENT_RESOURCES in Sfmsrv.sys ARTICLE-ID: Q180716 TITLE : SFM Fails to Accept Associations with Two-Character Extensions ARTICLE-ID: Q180717 TITLE : SFM: File Date and Time Stamp Change with Get Info ARTICLE-ID: Q180718 TITLE : SFM: Disconnect Macintosh Clients before Dismounting Volume Additional query words: afp afp_idindex ====================================================================== Keywords : kbWinNT400sp4fix Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch Version : WinNT:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.