DOCUMENT:Q186144 09-AUG-2001 [winnt] TITLE :Dialog Box w/ Red Circle & White X During WinNT 3.51 Upgrade PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you upgrade Windows NT 3.51 to Windows NT 4.0, Windows NT restarts to GUI-mode and you get a dialog box with "f" in the title bar and a red circle with a white "x", a capital "A", and the OK button. CAUSE ===== The Setupapi.dll file on the system is newer than the Windows NT 4.0 Setupapi.dll file dated Aug. 8, 1996; therefore, it is not replaced with the Windows NT 4.0 Setupapi.dll file. RESOLUTION ========== To correct this problem, do one of the following: - If Windows NT is installed on a FAT partition, boot to MS-DOS and rename Setupapi.dll to SetupapiOLD.dll. Copy the Windows NT 4.0 Setupapi.dll file to the local hard disk drive. The file is located in the %SystemRoot%\System32 folder. -or- - If Windows NT is installed on an NTFS partition, reinstall Windows NT to a separate folder (for example, NTTEMP). Log on to this parallel installation and rename Setupapi.dll in the %SystemRoot%\System32\ folder of the original Windows NT installation to SetupapiOLD.dll. Copy the Windows NT 4.0 Setupapi.dll file to the local hard disk. MORE INFORMATION ================ If an attempt was made to install Internet Explorer 4.0 Preview Version to Windows NT 3.51 and the installation failed, the Setupapi.dll file dated July 24, 1997, may be left in the %SystemRoot%\System32\ folder. During the Windows NT 3.51 to Windows NT 4.0 upgrade, the Setupapi.dll file dated July 24, 1997, is not replaced by the Windows NT 4.0 file dated Aug. 8, 1996, because it is newer. Additional query words: Popup, Red Circle, White X, ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Hardware : x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.