DOCUMENT:Q186255 17-DEC-1999 [sms] TITLE :SMS: File Corruption During File Transfer from Help Desk PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the File Transfer Tool from the Help Desk utility in the Systems Management Server Administrator program to copy a file from a remote drive to a local drive, the progress bar (% copied) can extend beyond 100%. The copied file is corrupted because the size of the file is too big. CAUSE ===== This problem can occur if the network is slow and if some retries are sent by the client (Wslave32.exe). This problem is random and may occur in a wide area network (WAN) environment where multiple copies of resent packets finally reach the server. WORKAROUND ========== To work around this problem, contact Microsoft Technical Support to obtain the following fix, or wait for the next Systems Management Server service pack. This fix should have the following time stamp: 05/19/98 03:26am 331,968 sightnt.dll (Intel) 05/19/98 03:24am 648,976 sightnt.dll (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Additional query words: prodsms wslave32.exe sightnt.dll ====================================================================== Keywords : kbbuglist Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.