DOCUMENT:Q187192 04-AUG-2000 [iis] TITLE :ASP Pages & Windows NT 4.0 Option Pack Documentation Do Not Work PRODUCT :Internet Information Server PROD/VER:WINNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When browsing an .asp page, one of the following problems may occur: - Error 115 occurs. - The server stops responding. - An error occurs stating that a connection to the server could not be established. Additionally, the Product Documentation for the Windows NT 4.0 Option Pack does not work. CAUSE ===== Active Server Pages (ASP) for Internet Information Server (IIS) 3.0, rather than ASP for IIS 4.0, has been installed on the system. WORKAROUND ========== To work around this problem, perform the following steps: 1. Remove ASP. To do this, run the Active Server Pages Uninstall program. 2. Run Windows NT 4.0 Option Pack Setup to remove all components of IIS 4.0. 3. Restart the server, and then reinstall IIS 4.0. MORE INFORMATION ================ The Product Documentation for the Windows NT 4.0 Option Pack uses ASP pages, which is why it does not work when ASP is disabled. ASP for IIS 3.0 is included with Windows NT 4.0 Service Pack 3. ASP for IIS 4.0 is included with the Windows NT 4.0 Option Pack. Additional query words: asp.exe hang hangs hung akz ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : WINNT:4.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.