DOCUMENT:Q188059 31-JUL-2001 [sms] TITLE :SMS: (SightNT\Lana)RegOpenKeyEx Failed: 2 Error Message PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. SYMPTOMS ======== The following error message occurs when you attempt to Remote Control a Systems Management Server client if the Lana registry subkey is missing: (SightNT\Lana)RegOpenKeyEx Failed: 2 CAUSE ===== The following registry key is missing: HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Components\SightNT\Lana WORKAROUND ========== To work around this problem, do either of the following: - Reinstall the Systems Management Server Administrator tool if the computer experiencing the problem is not the Systems Management Server site server itself. -or- - Manually add the missing registry key. To do this, perform the steps in the "Adding Lana Registry Key" section of this article, below. Adding Lana Registry Key ------------------------ WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD). 1. Start Registry Editor (Regedt32.exe). 2. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Components\SightNT 3. On the Edit menu, click Add Key. 4. In the Key Name box, type "Lana" (without the quotation marks). 5. Select the newly-created key (Lana). On the Edit Menu, Click Add Value. The following are the default values for the Lana registry key: :REG_DWORD:0x7 Default0:REG_DWORD:0 Default1:REG_DWORD:1 Default2:REG_DWORD:2 Default3:REG_DWORD:3 Default4:REG_DWORD:4 Default5:REG_DWORD:5 Default6:REG_DWORD:6 Default7:REG_DWORD:7 Additional query words: prodsms ====================================================================== Keywords : kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.