DOCUMENT:Q188991  11-MAR-2002  [sna]
TITLE   :5250 Print Session May Be Hung in Stuck State, Show Spooling
PRODUCT :Microsoft SNA Server
PROD/VER::3.0,3.0SP1,3.0SP2,3.0SP3,4.0,4.0SP1
OPER/SYS:
KEYWORDS:kbbuglist kbfixlist

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-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft SNA Server, versions 3.0, 3.0SP1, 3.0SP2, 3.0SP3, 4.0, 4.0SP1 
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SYMPTOMS
========

A 5250 print session may be hung in a stuck state, showing "spooling" for its
status in SNA Manager.

CAUSE
=====

The Ppd5250.dll file is not handling properly all errors related to printing.
These errors are related to either a failure to communicate to the remote
printer, or StartDoc/StartPage errors.

RESOLUTION
==========

SNA Server 3.0
--------------

To resolve this problem, obtain the latest service pack for SNA Server version
3.0. For additional information, please see the following article in the
Microsoft Knowledge Base:

   Q184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack



SNA Server 4.0
--------------

This problem was corrected in the latest Microsoft SNA Server version 4.0 U.S.
Service Pack. For information on obtaining this Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K


STATUS
======

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0
SP1, 3.0 SP2, 3.0 SP3, 4.0, and 4.0 SP1. This problem was first corrected in SNA
Server 3.0 Service Pack 4.

Additional query words: snaprint

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Keywords          :  kbbuglist kbfixlist
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400
Version           : :3.0,3.0SP1,3.0SP2,3.0SP3,4.0,4.0SP1
Issue type        : kbbug
Solution Type     : kbfix

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Copyright Microsoft Corporation 2002.