DOCUMENT:Q189059 09-AUG-2001 [winnt] TITLE :Stop: 0x0000000A Using Microtest CD-ROM Changer Software PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Server 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you are using Microtest DiskPort CD-ROM changer software to operate a CD- ROM tower, you may intermittently receive System Stop messages: 0x0000000A ( 0xE11B1FB0, 0x00000002, 0x00000001, 0x80003D4A ) IRQL_NOT_LESS_OR_EQUAL NOTE: The parameters may vary depending on the hardware configuration. CAUSE ===== The CD-ROM driver Mtdpfltr.sys may not be written to function properly on multiprocessor computers. RESOLUTION ========== To work around this problem, you can try using the /numproc=1 switch in the boot.ini file and see if the server runs without problems; otherwise, removing the Microtest product is required. MORE INFORMATION ================ Microtest is aware of this problem and has newer products available. The Microtest product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 0xA ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ400 Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.