DOCUMENT:Q191360 31-JUL-2001 [sms] TITLE :SMS: Despooler Retry Count Increments by 2 and Not by 1 PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 SP1,1.2 SP2 OPER/SYS: KEYWORDS:kbDespooler smsdespooler ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2 SP1, 1.2 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When the System Management Server Despooler service repeatedly creates retry instruction for a job that is not able to complete, the Despooler retry count decreases by 2 each time instead of 1. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 1 and Service Pack 2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION ================ To reproduce this behavior, perform the following steps: 1. Send a Program Group Control (PGC) job (Test.bat) and wait for it to complete. 2. Use Microsoft Word for Windows or Microsoft Excel to open a file on the PGC share so that despooler cannot update it. Verify that PGC cannot update the files by trying to delete one of the files manually. A "file in use" error should be generated. 3. Change the "Use Forced Disconnect" Despooler registry setting to "1". 4. Stop and restart the Systems Management Server Executive service to use the new settings. 5. Change the contents of the existing file in the PGC source directory. 6. Create a new PGC job to update the share with changed source file. After this has been completed, search for the phrase "retry count is now" in the Despoolr.log file. These retry statements will not appear in the log if the site server is not experiencing the problem. Additional query words: prodsms SP SP4 ====================================================================== Keywords : kbDespooler smsdespooler Technology : kbSMSSearch kbSMS120SP2 kbSMS120SP1 Version : :1.2 SP1,1.2 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.