DOCUMENT:Q192087 17-FEB-1999 [winnt] TITLE :Error Code 0xc9ef18 or 0x120ef18 When Installing SBS PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0,4.0a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Small Business Server versions 4.0, 4.0a - Microsoft BackOffice Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install Small Business Server, after you insert compact disc 2, you get one of the following error messages: Small Business Server Setup Failed. The Specific Error Code 0xc9ef18. Setup will continue but the component may not function correctly. -or- Small Business Server Setup Failed. The Specific Error Code 0x120ef18. Setup will continue but the component may not function correctly. CAUSE ===== This error is caused by an invalid character in the "organization" name. MORE INFORMATION ================ The characters allowed in an X.400 address is the printable string of characters defined in the X.409 specification. The X.409 Specification is contained in the CCITT (The International Telegraph & Telephone Consultative Committee) "Red Book" volume VIII-fascicle VIII.7--the Data Communication Networks Message Handling System Recommendations for X.400- X.430. - No distinction is made between uppercase and lowercase letters. - Leading and trailing spaces are ignored. If there are multiple spaces within an attribute, they are converted to a single space. - The following characters are allowed: Name Character ----------------------------------------------------- Capital letters A, B, C, and so on Lowercase letters a, b, c, and so on Digits 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 Space (space) Apostrophe ' Left parenthesis ( Right parenthesis ) Plus sign + Comma , Hyphen - Period . Forward slash / Colon : Equal sign = Question mark ? For additional information, please see the following article in the Microsoft Knowledge Base: Q108732 X400: Address Syntax ====================================================================== Keywords : Technology : kbAudDeveloper kbBackOfficeSearch kbSBServSearch kbBackOfficeServ400 kbSBServ400 kbSBServ400a Version : WinNT:4.0,4.0a Hardware : ALPHA x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.