DOCUMENT:Q192671 31-JUL-2001 [sms] TITLE :SMS: Remote Control Blue Screens with Dell GX1 and ATI Rage 3D PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 OPER/SYS: KEYWORDS:kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When using Remote Control to connect to a Dell GX 1 computer with an ATI Rage 3D Pro graphics adapter running Microsoft Windows 95, the client computer may display a fatal error. The blue screen error "A fatal exception 0e has occurred at 0157:bff9a25b" may be displayed if the client is using a version of the driver later than 4.03 and earlier than 5.24 of the ATI adapter drivers. Version 4.03 of the ATI driver did not exhibit this problem. WORKAROUND ========== To work around this problem, you can disable hardware acceleration. To do this, perform the following steps on the Windows 95 computer: 1. On the Start menu, point to Settings and then click Control Panel. 2. Double-click the Display icon and then click the Settings tab. 3. Click Advanced Properties and then click the Performance tab. 4. Slide the indicator bar from Full to None. RESOLUTION ========== To resolve this problem, obtain an updated driver from Dell. This problem is known to be resolved in version 5.24 of the driver; other versions may or may not resolve the issue. MORE INFORMATION ================ To obtain the version 5.24 of the ATI driver, contact Dell Computer Corporation. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. This has been reported to occur on any computer with an ATI Rage video adapter. New drivers can be found at: www.atitech.com The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: prodsms machine win95 win 95 win98 98 9x win9x ====================================================================== Keywords : kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS120 Version : :1.2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.