DOCUMENT:Q194297 20-MAY-2002 [sms] TITLE :SMS: Windows NT Inventory File Collector Causes Access Violation PRODUCT :Microsoft Systems Management Server PROD/VER::1.2,Part 2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When the Windows NT Inventory File Collector (Pollinv.exe) attempts to connect to the remote registry of a server that is having remote procedure call (RPC) related problems, an access violation (AV) will occur in Pollinv.exe. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ----------------------------------------------------- 10/5/98 10:43am 154,704 Pollinv.exe (Intel) 10/5/98 10:42am 528,656 Pollinv.exe (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 and the Backoffice Resource Kit Part 2. MORE INFORMATION ================ To install the hotfix, perform the following steps on each Systems Management Server logon server running the Windows NT Inventory File Collector service: 1. Stop the SMS_NT_INVENTORY_FILE_COLLECTOR service. 2. Replace the current Pollinv.exe file with the hotfixed version. 3. Restart the SMS_NT_INVENTORY_FILE_COLLECTOR service. Additional query words: prodsms pollinv crash ====================================================================== Keywords : Technology : kbSMSSearch kbSMS120 Version : :1.2,Part 2 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.