DOCUMENT:Q194931 20-OCT-2000 [sna] TITLE :Incorrect Number of Active Users Displayed in SNA Manager PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0,4.0 SP1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== The number of active users displayed in SNA Manager may be incorrect. SNA Server subdomains with two or more servers will exhibit this behavior. Steps to Reproduce this Behavior -------------------------------- 1. Set up an SNA Server subdomain with at least two servers. 2. Start the servers, and either connect a couple of users, or start the SFWG service. 3. Note the number of active users. 4. Make a change to one of the servers. Changing a comment field is sufficient. 5. Save the configuration. 6. On the status bar of the other server you should see the message, Out of Date. 7. Select the Refresh Configuration button on the toolbar. Results ------- The number of active users will double. CAUSE ===== Refresh Configuration causes the configuration file to be closed and then reopened. It is possible for the configuration file to reopen before all objects have been deleted from the initial close. Active user objects are found during the reopening, and displayed twice. RESOLUTION ========== This problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server version 4.0 and version 4.0 SP1. MORE INFORMATION ================ For information on a related issue in SNA Server 3.0, please refer to the following Knowledge Base article: Q194858 SNA Server Manager Shows Incorrect Status For Print Sessions Additional query words: ====================================================================== Keywords : Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 Version : WINDOWS:4.0,4.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.