DOCUMENT:Q195649 10-AUG-2001 [winnt] TITLE :Service Making Connection to NetWare Server May Fail PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbWinNT400sp4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 SP3 - Microsoft Windows NT Server version 4.0 SP3 - Microsoft Windows NT Server, Enterprise Edition version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== A failure may occur on systems that have Service Pack 3, the LSA2 fix installed, and have one or more services configured to run under a user account other than the local system account. The failure occurs when the service or services connect to a NetWare server. The type of failure and the effect of the failure is dependent upon the service. The cc:Mail Connector service supplied with Microsoft Exchange Server is normally configured to run under an account other than local system and, when the import or export function connects to a NetWare server, the connection fails with a return code status of 3. This status is logged in the event log as either event 61 or 70. NOTE: This problem does not occur on systems without the LSA2 fix installed. This hotfix should not be installed unless the LSA2 fix is installed. For information regarding the LSA2 fix for Windows NT, please see the following articles in the Microsoft Knowledge Base: Q184017 Administrators Can Display Contents of Service Account Passwords Q182918 Account Lockout Event also Stored in Security Event Log on DC NOTE: This fix should not be applied to systems running Microsoft Site Server. If Site Server is currently installed, Microsoft recommends that you install Service Pack 4 for Windows NT. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. Additional query words: 4.00 LSA2FIX ====================================================================== Keywords : kbWinNT400sp4fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp3 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400sp3 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : WinNT:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.