DOCUMENT:Q196021 20-MAY-2002 [winnt] TITLE :Windows NT 4.0 SP4 Does Not Update MTS Files PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP4 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 SP4 - Microsoft Windows NT Server version 4.0 SP4 - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft Transaction Server (MTS) files are not replaced by the updated file versions during the Windows NT 4.0 Service Pack 4 (SP4) installation process. CAUSE ===== If MTS was installed into a directory other than the default directory, \Program Files\Mts, the Windows NT SP4 installation process will not detect the MTS files and will not update them. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Date Time Size File Name Platform ------------------------------------------------------------- 11/10/98 11:29a 139,024 Update.exe (x86) 11/10/98 08:21a 143,434 Update.inf (x86) 11/10/98 11:29a 205,072 Update.exe (Alpha) 11/10/98 11:31a 137,618 Update.inf (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0 Service Pack 4. MORE INFORMATION ================ This hotfix includes a revised version of the Service Pack 4 installation files. Instructions to implement the hotfix: 1. Locate the extracted SP4 files in a folder on a hard drive. 2. Copy the Update.exe and Update.inf files from the hotfix into the I386\Update folder of the extracted service pack (or the Alpha\Update folder for Alpha computers). 3. Open the command prompt window and change the folder to \I386\Update -or- \Alpha\Update (depending upon whether you have an x86 or Alpha CPU) and type: UPDATE 4. Follow the instructions that appear on the screen. REFERENCES ========== For additional information about downloading and extracting Service Pack 4, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack Additional query words: sp4 mts update replace default ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTS400sp4 kbWinNTS400search Version : :4.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.