DOCUMENT:Q198728 18-JUN-1999 [sms] TITLE :SMS: Cannot Remote Control Clients Using DirectX PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== A Remote Control session will fail if either of the following conditions are true: - The Remote Control session is attempted from a Systems Management Server 2.0 Administrator Console to a Systems Management Server 2.0 client computer while the client computer is running an application that uses DirectX. -or- - An application that uses DirectX is started on the client during the Remote Control session. This usually results in an exception error in Remote.exe -- access violation (0xc0000005) -- on the Administrator Console computer, causing the Remote Tools session to be disconnected, but it may also cause the Remote Control viewer on the Administrator Console to stop responding. WORKAROUND ========== To work around this problem, do the following: - Before attempting to start a Remote Control session, make sure that there are no applications running on the Systems Management Server 2.0 client computer that are using DirectX. - Do not start any applications on the client that use DirectX while in the Remote Control session. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. Additional query words: prodsms rc32 direct x hang hangs hung win95 win9x win 95 9x av ====================================================================== Keywords : kbsms200bug Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.