DOCUMENT:Q201003 10-AUG-2001 [winnt] TITLE :RRAS Services Do Not Start Correctly with Kixtart PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP3 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP3 - Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you restart a computer running Microsoft Windows NT Server 4.0 Service Pack 3 with Routing and Remote Access Service (RRAS), RRAS does not automatically start. Error messages 711 and 20054 are displayed in the event log, and you may see a screen that pertains to the Rasman.dll service. CAUSE ===== This behavior may occur if you run Kixtart 3.40 from a logon script. RESOLUTION ========== To resolve this problem, use Kixtart 3.48 or later. You can also manually start RRAS using the Services tool in Control Panel. STATUS ====== Kixtart is aware of the problem, which occurs only in version 3.40. Additional query words: kbDSupport ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp3 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400 Version : winnt:4.0,4.0 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.