DOCUMENT:Q202052 10-AUG-2001 [winnt] TITLE :3Dlabs Permedia 2 Video Drivers Cause Problems Under SP4 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kb3rdparty kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft BackOffice Small Business Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Installing Service Pack 4 on a Digital 333i with an embedded Permedia 2 chip can result in erratic screen displays. This behavior has been found to be expecially significant when using 1024 x 768 resolution and True Color. RESOLUTION ========== To resolve this problem, get the corrected driver from 3Dlabs: http://www.3dlabs.com/drivers/index.html The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. MORE INFORMATION ================ The most serious problems were exhibited on a test platform configured in the following way: - Resolution 1024 x 768 - True Color - 3Dlabs driver - 2.11-0516, 4.0.0, Glint.sys, Glint.dll - Chip Set - 3Dlabs Permedia 2 - DAC Type - TI TVP4020 - Memory - 4 MB All configurations implementing these drivers displayed some level of video disruption. The disruptions seemed to be evident only when desktop activity (mouse movements, programs loading, and so on) was in progress. Additional query words: ====================================================================== Keywords : kb3rdparty kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbSBServSearch kbSBServ400 Version : winnt:4.0 Hardware : x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.