DOCUMENT:Q202184 10-AUG-2001 [winnt] TITLE :Event 5701 Problems with Netlogon Service PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Event Viewer logs the following entry in the system log: Event Id 5701 Source: NETLOGON Description: The network service failed to update the domain trust list. When you open User Manager or Server Manager, the following error is displayed: Could not find domain controller for this domain. Do you want to select another domain to administer? CAUSE ===== This problem can be caused by a defective network card or driver. RESOLUTION ========== Reinstall the networking components. If that does not help, install another network card. MORE INFORMATION ================ Following some basic connectivity troubleshooting may reveal a problem with the network card or driver. If TCP/IP is installed on the computer, run ipconfig/all from a command prompt to check the IP configuration. If the IP address is 0.0.0.0, that would give further indication to a problem with the network card. Try other connectivity related troubleshooting, such as ping and net commands, to further check for a problem with the network card or driver. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.