DOCUMENT:Q210366 21-MAR-2001 [sms] TITLE :SMS:Offline Client Shows Multiple Instances of Program Being Run PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbinterop kbClient kbConfig kbMMC kbsms200 kbsms200bug kbReport kbsmsAdmin kbsmsMeter ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a Software Metering client is running in offline mode, the Software Metering administrative console may show that a client program has been run a number of times, even though the program has been run only once. The number of instances reported corresponds directly with the configuration of the "Check local environment" setting on the client. For example: 1. Set up a Software Metering server. 2. Register a product and configure the client for offline mode. 3. Navigate to Configuration Components, and then in Software Metering, set the local License balancing frequency to every 15 minutes. 4. Open Notepad.exe and run for one hour. Notepad appears in Software Metering Summary as having run 4 times, for 15-minute durations each time. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: prodsms ====================================================================== Keywords : kbinterop kbClient kbConfig kbMMC kbsms200 kbsms200bug kbReport kbsmsAdmin kbsmsMeter Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.