DOCUMENT:Q213091 13-JAN-2001 [sms] TITLE :SMS: Connection Failure Gives Wrong Software Metering Msg PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbinterop kbConfig kbDatabase kbMMC kbServer kbsms200 kbsms200bug kbsmsAdmin kbsmsUtil ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== While you are modifying licensed software information with the Software Metering tool, the following error message may be displayed: An unexpected error occurred while enumerating the Product table, error returned Communication link failure. After you click OK, this error message is displayed: The selected product no longer exists. CAUSE ===== This can occur when connection to the SQL Server has been lost. Review the Windows NT Event Viewer and SQL Error Logs to determine the cause. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 2.0. Additional query words: prodsms ====================================================================== Keywords : kbinterop kbConfig kbDatabase kbMMC kbServer kbsms200 kbsms200bug kbsmsAdmin kbsmsUtil Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.