DOCUMENT:Q213249 08-MAY-2002 [sms] TITLE :SMS Remote Control Service Is Not Installed After Upgrading PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2,2.0 OPER/SYS: KEYWORDS:kbClient _IK964 kbsms120 kbsms120bug kbCAP kbHelpDesk kbUpgrade kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you upgrade a Microsoft Windows NT 3.51 SP5-based client computer from Systems Management Server (SMS) 1.2 to SMS 2.0, you may receive the following error message in the Windows NT Event log: Error received on creation of WUSER32 service: Not enough storage is available to process this command CAUSE ===== The Microsoft Windows NT 3.51 Resource Kit describes this error message as a problem with low resources on the computer, and recommends the following methods as resolutions to fix the problem. After attempting one of the following methods, retry the command: - Reduce the number of running programs. - Remove unwanted files from the disk on which the paging file is located and restart the computer. - Check the paging file disk for an I/O error. - Install additional memory in the computer. RESOLUTION ========== This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. WORKAROUND ========== If the methods listed earlier in this article do not correct the problem, use any of the following methods to manually install the Remote Control service: 1. Send a package to the client that runs Remctrl.exe. 2. On the client, click the Components tab in the Systems Management tool in Control Panel. Click Remote Control, and then click Repair Installation. 3. Connect to one of the Client Access Points from the client and run the Remctrl.exe file. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: prodsms ====================================================================== Keywords : kbClient _IK964 kbsms120 kbsms120bug kbCAP kbHelpDesk kbUpgrade kbRemoteProg Technology : kbSMSSearch kbSMS120 kbSMS200 Version : winnt:1.2,2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.