DOCUMENT:Q216446 06-AUG-2002 [winnt] TITLE :Damaged Paging File Results in Stop Error Message PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kbenv kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 - Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 - Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== During the normal operation of your computer running Microsoft Windows NT, the computer may stop responding (hang) and display one of the following error messages: STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL STOP 0x0000001E: K_MODE_EXCEPTION_NOT_HANDLED When you run the Dumpchk.exe utility, the utility may report that the dump file is invalid. CAUSE ===== The Pagefile.sys file may be damaged. RESOLUTION ========== To resolve this issue: 1. Click Start, click Run, type "CHKDSK /F /R" (without the quotation marks) where is the partition containing the Pagefile.sys file, and then click OK. 2. When the Chkdsk.exe utility has completed, set the paging file size to 0. a. Click Start, point to Settings, click Control Panel, and then double-click System. Click the Performance tab, click Change, and then point to the partition containing the Pagefile.sys file. b. In the Initial Size (MB): box, type "0" (without the quotation marks). c. In the Maximum Size (MB): box, type "0" (without the quotation marks). d. Click Set, click OK, click Close, and then click Yes when you are prompted to restart the computer. 3. After the computer has restarted, reset the Pagefile.sys file to the correct size. a. Click Start, point to Settings, click Control Panel, and then double-click System. Click the Performance tab, click Change, and then point to the partition containing the Pagefile.sys file. b. In the Initial Size (MB): box, type a value equal to the amount of random access memory (in megabytes) in your computer plus 11. c. In the Maximum Size (MB): box, type a value equal to or less than the amount of disk space available (in megabytes) on the specified partition minus 1. d. Click Set, click OK, click Close, and then click Yes when you are prompted to restart the computer. Additional query words: ====================================================================== Keywords : kbenv kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 Hardware : ALPHA x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.