DOCUMENT:Q217157 06-AUG-2002 [winnt] TITLE :Event ID 1057 or 1000 When the Cluster Service Attempts to Start PRODUCT :Microsoft Windows NT PROD/VER:winnt: OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Cluster Server ------------------------------------------------------------------------------- SYMPTOMS ======== The Microsoft Cluster service may not start, with the following error message in the event log: Event ID 1057 Source: ClusSvc Description: The cluster service CLUSDB could not be opened. -or- Event ID: 1000 Source: ClusSvc Description: Microsoft Cluster Server suffered an unexpected fatal error at line ### of source module . The error code was ####. This behavior is the result of a local Cluster database being corrupted, inaccessible, or otherwise unusable. RESOLUTION ========== The Cluster database is a hive in the registry located at: HKEY_LOCAL_MACHINE\Cluster The file for the Cluster registry hive is located on disk by default at the following location: %SystemRoot%\Cluster\Clusdb Note that because the Cluster key is a separate hive, you cannot use the Emergency Repair Disk (ERD) to recover Clusdb. Try each of the following items to fix the problem: - Check the file permissions for the Clusdb file. Make sure that the domain account under which the Cluster runs has full access. - Verify that the Clusdb file is not set to Read-Only. - Restore the file from a backup. (Note that this file is cluster specific.) - If one of the nodes is still working, uninstall Microsoft Cluster Server (MSCS) from and reinstall MSCS to the failed node. Choose "Join an existing cluster". This procedure may cause problems with some cluster resources. You may have to re-create the resources or reinstall programs. Contact Microsoft Product Support Services for assistance with reinstalling Microsoft products. - Try the information in the following Microsoft Knowledge Base article: Q224999 How to Use the Cluster TMP file to Replace a Damaged Clusdb File - If none of the items above work, you may have to reinstall MSCS on both nodes, or use a disaster recovery procedure for the Cluster. MORE INFORMATION ================ You can back up the Clusdb file Ntbackup.exe by using the Backup Local Registry option. Additional query words: read only readonly ====================================================================== Keywords : kberrmsg Technology : kbAudDeveloper kbClustServSearch Version : winnt: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.