DOCUMENT:Q218458 04-AUG-2000 [iis] TITLE :Err Msg: CoGetClassObject, 0x80080005 Server Execution Failed PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Windows NT 4.0 Option Pack Setup program displays the following error message repeatedly (it reappears when you click the OK button): (Title bar: iis-error) CoGetClassObject, 0x800800005 Server execution failed Additionally, the following error messages may also occur, depending on which Windows NT Option Pack components are being installed: (Title bar: Microsoft Index Server) Setup could not modify the IIS metabase. (Title bar: Windows NT Setup) Setup of "Index Server System Files" failed. The specific error code is 0x743e644. Setup will continue but the component may not function properly. (Title bar: Microsoft Index Server) Setup could not set webhits OOP (Title bar: Windows NT Setup) Setup of "Sample Files" failed. The specific error code is 0x743e644. Setup will continue but the component may not function properly. (Title bar: IMS/INS Metabase Error) CoGetClassObject, 80080005 When the computer is restarted after the Windows NT Option Pack has been installed, the following error message is displayed: At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details. The following two System Errors are listed repeatedly in the Event Viewer: Event ID: 7003 Source: Service Control Manager Description: The IIS Admin Service depends on the following nonexistent service: NTLMSSP Event ID: 10005 Source: DCOM Description: DCOM got error "The dependency service does not exist or has been marked for deletion. " attempting to start the service IISADMIN with arguments "" in order to run the server: {A9E69610-B80D-11D0-B9B9-00A0C922E750 The following system errors may also be displayed in Event Viewer, depending on the components that were installed: Event ID: 7001 Source: Service Control Manager Description: The Microsoft SMTP Service service depends on the IIS Admin Service which failed to start because of the following error: The dependency service does not exist or has been marked for deletion. Event ID: 7003 Source: Service Control Manager Description: The IIS Admin Service depends on the following nonexistent service: NTLMSSP Event ID: 7001 Source: Service Control Manager Description: The World Wide Web Publishing Service depends on the IIS Admin Service service which failed to start because of the following error: The dependency service does not exist or has been marked for deletion. Event ID: 7001 Source: Service Control Manager Description: The FTP Publishing Service depends on the IIS Admin Service service which failed to start because of the following error: The dependency service does not exist or has been marked for deletion. CAUSE ===== The Windows NT LanManager (NTLM) Security Support Provider service is not installed. RESOLUTION ========== Install the RPC Configuration Network Service, which also installs the NTLM Security Support Provider service. Then, remove and reinstall the Windows NT Option Pack. CAUTION: Before you remove the Windows NT Option Pack, preserve any configuration information that you want to keep, such as virtual directories. For more information, please see the following articles in the Microsoft Knowledge Base: Q193152 Preserving Virtual Directories and Servers During Uninstall Q187870 How to Remove and Reinstall the Windows NT 4.0 Option Pack To resolve the problem, perform the following steps: 1. In Control Panel, click the Network icon. 2. Click the Services tab, and then click the Add button. 3. In the list of network services, select RPC Configuration, and then click OK. 4. Restart the computer for the new settings to take effect. 5. Remove and reinstall the Windows NT Option Pack. Additional query words: ntop iis akz ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : winnt:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.