DOCUMENT:Q219341  10-AUG-2001  [winnt]
TITLE   :Access Violation in Explorer When Using an Alternate Shell
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0,4.0a
OPER/SYS:
KEYWORDS:kbenv kbtool kbWinNT400sp5fix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server, Enterprise Edition version 4.0 
 - Microsoft BackOffice Small Business Server versions 4.0, 4.0a 
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SYMPTOMS
========

When you use a shell other than Windows NT Explorer and you open Windows NT
Explorer, the Dr. Watson tool may report an access violation in Explorer at
0xc0000005.

CAUSE
=====

This issue occurs because Windows NT Explorer is the only supported shell in
Windows NT 4.0 and if you run Windows NT Explorer as a program it corrupts
memory heaps.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For
additional information, please see the following article in the Microsoft
Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words: 4.00

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Keywords          : kbenv kbtool kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a
Version           : winnt:4.0,4.0a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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Copyright Microsoft Corporation 2001.