DOCUMENT:Q222522 06-AUG-2002 [winnt] TITLE :Unable to View Modem Sharing Port in Ports Tool PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.5 OPER/SYS: KEYWORDS:kbnetwork kbtool kbui ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Small Business Server version 4.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to view the "Modem Sharing" port in the Ports tool in Control Panel on your Small Business Server-based computer, "Modem Sharing" may be missing from the list of available ports. CAUSE ===== This issue can occur after you apply Microsoft Windows NT 4.0 Service Pack 4 to your Small Business Server-based computer. When you do so, the Ports.cpl file is replaced, and this removes the "Modem Sharing" port from the Ports tool. RESOLUTION ========== To work around this issue, view the modem sharing port with the "netmodem" command: 1. Click Start, point to Programs, and then click Command Prompt. 2. At the command prompt, type "netmodem view " (without the quotation marks) and then press ENTER, where is the name of the computer with shared modems. STATUS ====== Microsoft has confirmed that this is a problem in Microsoft BackOffice Small Business Server. MORE INFORMATION ================ In BackOffice Small Business Server versions 4.0a and earlier, modem sharing is listed as an available port in the Ports tool. Additional query words: smallbiz bof ====================================================================== Keywords : kbnetwork kbtool kbui Technology : kbAudDeveloper kbSBServSearch kbSBServ450 Version : winnt:4.5 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.