DOCUMENT:Q223044  06-AUG-2002  [sms]
TITLE   :SMS: Remote Control Agent Not Found
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:2.0
OPER/SYS:
KEYWORDS:kbsms200 kbsms200bug kbHelpDesk

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The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When using the Remote.exe file to remote control a client using a RAS link, the
attempt to connect to the client fails and gives the following error message:

   Remote Control Agent Not found.

Furthermore, upon using Network Monitor to capture the network data sent to the
client through the RAS link, no TCP data is visible. Some User Datagram Protocol
(UDP) frames are sent but they fail with the following Internet Control Message
Protocol (ICMP) error:

   Destination unreachable

WORKAROUND
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server 2.0. For additional information, click the following article number to
view the article in the Microsoft Knowledge Base:

   Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack




STATUS
======

Microsoft has confirmed that this is a problem in Systems Management Server 2.0.
This problem was first corrected in Systems Management Server 2.0 Service Pack
Service Pack 1.

Additional query words: prodsms

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Keywords          : kbsms200 kbsms200bug kbHelpDesk 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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