DOCUMENT:Q225088 16-MAY-2002 [winnt] TITLE :Services.exe Problems When You Try to View Log Files PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool kbui kbWinNT400sp5fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP4 - Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to view logs associated with the Windows NT 4.0 Event Viewer program, Services.exe may stop responding (hang) or it may generate an access violation error message. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT version 4.0 or the individual software update. For information on obtaining the latest service pack, please go to: - http://www.microsoft.com/windows/servicepacks/ -or- - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5. Additional query words: ====================================================================== Keywords : kbenv kberrmsg kbtool kbui kbWinNT400sp5fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 Version : winnt:4.0,4.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.