DOCUMENT:Q225236 24-APR-1999 [winnt] TITLE :Error Message When You Start Administrator Tool PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4 OPER/SYS: KEYWORDS:kb3rdparty kbdisplay kberrmsg kbtool kbui ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to start the Microsoft Systems Management Server (SMS) version 1.2 Administrator tool, you may receive the following error message on a blue screen: STOP 0x0000001E (0xC000005, 0xFB7D8C92, 0x00000000, 0x02234000) CAUSE ===== This issue can occur if you are using Diamond Multimedia's Viper 330 video adapter with an out of date video driver. Some drivers for this device are not totally compatible with Windows NT 4.0 Service Pack 4. RESOLUTION ========== To resolve this issue, obtain and install the most current driver for this device. For information about how to do so, view the documentation included with the device, or contact Diamond Multimedia. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 1.20 4.00 ====================================================================== Keywords : kb3rdparty kbdisplay kberrmsg kbtool kbui Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400xsearch kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400xsearch kbWinNTS400 Version : winnt:4.0,4.0 SP4 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.