DOCUMENT:Q225461 22-APR-1999 [winnt] TITLE :Outlook Contacts Are Not Accessible from Fax Send Utility on SBS PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Small Business Server version 4.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If Microsoft Outlook 2000 is installed on a computer running Microsoft BackOffice Small Business Server, the Address Book button in the Compose New Fax dialog box becomes available (normally, it is unavailable). When you click Address Book, the program starts, however, Outlook contacts are not displayed in the list. Faxes sent from Outlook can use contacts and function normally. The problem occurs only on the server and only when using the Fax Send utility or the Office 2000 "Send as Attachment" commands. CAUSE ===== This problem occurs because of a design change in Outlook 2000. For non-Outlook programs to use Outlook contacts, a special version of MAPI must be installed. The Small Business Server-based computer has Microsoft Exchange Server installed. Exchange Server installs its own version of MAPI. For performance reasons, the Exchange Server version of MAPI is not replaced by the Outlook version. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: smallbiz ====================================================================== Keywords : Technology : kbAudDeveloper kbSBServSearch kbSBServ450 Version : winnt:4.5 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.