DOCUMENT:Q226850 16-NOV-2000 [sms] TITLE :SMS: Software Metering Server Installation Generates Error 997 PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsmsMeter ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== After enabling a site system as a software metering server under the following hierarchy Systems Management Server Site Database (site code - site name) Site Hierarchy site code - site name Site Settings Site Systems the Software Metering Server installation stops responding and generates the following status messages: Message ID: 9399 Component:SMS_LICENSE_SERVER_MANAGER Description: The software metering server manager failed to install the service "INSTALL_ODBC" on "SERVER1". Message ID: 9405 Component:SMS_LICENSE_SERVER_MANAGER Description: The software metering server manager could not start the ODBC installation service on "SERVER1". Further investigation of the licsvcfg.log reveals the following: Attempting to install the service INSTALL_ODBC. (Binary=c:\swmtr\odbc\i386\InOdbcSv.Exe, DisplayName=(null),Account=SWMAccount) Starting the service INSTALL_ODBC on SHINER-BOCK Error while starting the service INSTALL_ODBC. NT Service Exception: 997 The service INSTALL_ODBC could not be started. System message: OverlappedI/O operation is in progress. CAUSE ===== This behavior occurs because of an incorrect password set on the Service account when you create the Software Metering server. WORKAROUND ========== To work around this issue, ensure that the correct Service account password is used. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsmsMeter Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : :2.0,2.0 SP1,2.0 SP2 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.